cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

files and folder in Windows Quick Access but not in dropbox

Highlighted

files and folder in Windows Quick Access but not in dropbox

Explorer | Level 3

I've been using dropbox the last several months, in the pic you'll see I circled the folder in quick access called "2020". In the Recent Files - the path is clear, it should be C:\Users\<user>\Dropbox\KEYW\expenses\2020. 

 

But in the Dropbox app you can also see "KEYW" doesn't have any subfolders. 

 

I've checked:

  • searched for all pdf' s. I don't have many recent to search.
  • the deleted files for my account. 
  • the "events" for my account.
  • the .dropbox.cache

None of the above turned up anything. What else can I do?

quick-access-missing-files2.PNG

7 Replies 7
Highlighted

Re: files and folder in Windows Quick Access but not in dropbox

Super User

Hi @timbitsandbytes ,

 

I would suggest you check out whether Dropbox is running correctly first by checking the Dropbox icon in the system tray.

 

Check the status of file sync and uploads

https://help.dropbox.com/installs-integrations/sync-uploads/sync-time

 

Cheers

Vicker

Highlighted

Re: files and folder in Windows Quick Access but not in dropbox

Explorer | Level 3

Sorry, I wasn't clear about that. I checked the sync queue, it's up to date, there are no sync issues listed. 

Highlighted

Re: files and folder in Windows Quick Access but not in dropbox

Super User

How about if you go to dropbox.com in a web browser? Can you see the sub folders there?

Highlighted

Re: files and folder in Windows Quick Access but not in dropbox

Explorer | Level 3
I have looked on Dropbox.com and verified the files and folders aren’t there. When I mentioned earlier that I looked deleted files and events and searched, all of that was via a browser.
Highlighted

Re: files and folder in Windows Quick Access but not in dropbox

Super User

May I ask if you tried to check the file properties of the folder "KEYW" under Dropbox? I am not a Windows user, but it should be available by right-clicking "KEYW" followed by "Properties".

Highlighted

Re: files and folder in Windows Quick Access but not in dropbox

Dropboxer

Hi @timbitsandbytes, since quick access is a Windows feature, it might not reflect the current location of a folder as it appears elsewhere. If you click on the 2020 shortcut, where does it lead you? Do you get an error, or a specific location in the URL?

 

Depending on your plan, your version history and events page might not show all events since your account began, so the changes to the file structure and folders might have occurred before the period you can view on the site.

 

Are you able to locate the folder itself in the search bar, or on the events page?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: files and folder in Windows Quick Access but not in dropbox

Explorer | Level 3

To answer your question, when I click on the shortcuts to these files I get the error that it's missing and or moved:

 

missingfilepopup.png

 

Previously I've done a search through my entire Windows drive for these files, thinking that I might've moved them around. But the only files that show up are the ones in 2 different "recent" locations. The shortcuts for these files in "C:\Users\tmckernan\Recent" and "C:\Users\tmckernan\AppData\Roaming\Microsoft\Windows\Recent" both point to this missing dropbox folder. See the pic for the list of Recent shortcuts to missing file locations.

 

Regarding the events page and search bar on dropbox.com - no, I cannot locate the files in the search bar or in the events. 

 

dropbox-missing.png

 

OK, I have the basic plan and I see that my dropbox file history goes back 30 days. These files were last modified in April, 2020, so there's too much time for me to that history, nor do I remember enough to say definitively what I did or didn't do.

 

Thanks for your help, everyone. I'll just chalk this up to a combination of not having enough history to restore, plus PEBKAC since I can't remember what I did.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?