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files appear on Mac and online, but not on PC

files appear on Mac and online, but not on PC

frillypants
New member | Level 2

What am I doing wrong?

 

I have a system of collecting these files for a writing comp.  Download Word or PDF doc from emails, drag them from Downloads to Dropbox-->ParticularFolder (one of two)  When I get 10 files in a folder, I then create a sub-folder, and share that with the 2 judges.  So far, I have done this 4 times. No worries. The 5th, however, does not work.  On my Mac (where I do the work), I can see the 5th folder and the files inside it.  On my PC, using DropBox online, I can see the folder and files.  But on my PC, I see the folder, and NO FILES.  I have tried 1. giving it time;  2. hitting SmartSync - online and local (no idea); 3. giving it more time;  4. opening the files from the DropBox online on my PC; 5. giving it more time....   Cannot see the contents of that folder.  I did all of this over the past 48 hours.  I've read online articles ... 
What am I doing wrong???  Thanks.  

1 Accepted Solution

Accepted Solutions

Re: files appear on Mac and online, but not on PC

Walter
Dropboxer
Hey @frillypants, thanks for using Dropbox and happy Friday!

If the app is up to date in your system tray/menu bar, it sounds like those files may have an incompatible character in their names. 

Could you have a look at this Help Center article and let me know if that's the case?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Re: files appear on Mac and online, but not on PC

Walter
Dropboxer
Hey @frillypants, thanks for using Dropbox and happy Friday!

If the app is up to date in your system tray/menu bar, it sounds like those files may have an incompatible character in their names. 

Could you have a look at this Help Center article and let me know if that's the case?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: files appear on Mac and online, but not on PC

frillypants
New member | Level 2

YES!  There was under 18 category, which I named as U/18. Hooray!!!!  So simple, thank you.  

Re: files appear on Mac and online, but not on PC

Walter
Dropboxer
Hooray! Glad to hear it's sorted now @frillypants.

See you around the Community and have a lovely week ahead! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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