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files not syncing, infinite blue rotating circular arrow incon, but DB says everything is Great

files not syncing, infinite blue rotating circular arrow incon, but DB says everything is Great

bboeholt
New member | Level 2

I've uploaded files and they have been "syncing" for the better part of 2 weeks now. DB says everything is fine, but I can't delete them, I tried moving them, recreating them....it's just the circular arrow blue icon.

 

I have the "family" plan now and primarily because I have 3 different emails that need to see 90% of the same thing so these emails are in my "family" and I have migrated things that I need access to to the "family folder", but also discovered that you cannot have "shared" folders in the family folder which is really unfortunate because it totally limits what I'm trying to do which is have access to ALL things from 3-separate emails....regardless of whether they are shared or not.  Hopefully that's a feature update soon..

 

Anyhow - my sync problem - figure I need to just dump my profiles and start over, but not sure how to do that and also not sure if the files are actually up on the DB.

 

Dropbox used to be intuitive and easy...not so much anymore.

1 Reply 1

Re: files not syncing, infinite blue rotating circular arrow incon, but DB says everything is Great

Walter
Dropboxer
Hey @bboeholt, welcome to the Community and sorry to hear about your syncing issue.

Could you please let me know the app's exact status as shown in your menu bar/system tray?

Also, have you rebooted your computer at all lately? 

To verify if your files are fully uploaded, you can visit your account on the website

On a side note, if you'd like to find more information about the Family plan, you can take a look here.

Keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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