Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.
Hello, a photographer asked me to join Dropbox to recover the photos I purchased from her. She has told me I can copy my photos from our shared file, but has not provided instructions. Can you please help? Thank you.Cynthia Bruckman
Hey there @CBruckman, how are you today?
Can you please let me know how were those files shared with to begin with? Was it through an invitation to a shared folder or a shared link for you to access and download only?
Do you see those files/folders online at our website on https://www.dropbox.com?
Do you have the Dropbox app installed on your iPad?
At your earliest convenience, please let me know Cynthia and we'll take it from there!
WalterCommunity Moderator @ Dropboxhttps://dropbox.com/support
Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!