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help with a video

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help with a video

New member | Level 2

I was sent a video through my email. I downloaded the Dropbox app to see this video and it keeps telling me to request access then tells me I don't have access to it. Help

1 Reply 1
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Re: help with a video

Dropboxer

Hi @Chelseamauthe; welcome aboard and thanks for using Dropbox!

 

Did you make sure that the email address this file was shared with is the one that's associated with your Dropbox account?

 

While we're at it, could you post a screenshot of the exact error you get so I can advise further? 

 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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