how do i hide the progress bar?

[flycar817]

when i watch a video full screen, the progress bar doesn't go away.  how do i hide it?

[Jay]

Hi @flycar817, thanks for messaging the Community!

What device and browser are you using to view the video?

Are you instead using the Dropbox app on a device to preview the video?

Any other info or screenshots would be helpful!

[blima]

I have the same issue ...   using the Chrome browser on Mac OS.

[Megan]

Happy Monday @blima!

Please let me know if you get any different results on another browser.

If you do, feel free to send me a screenshot of what you see on your end, so I can have a clear visual of this. 

Cheers.
 

[blima]

Hello Lori, thanks for your response!

It happens using both Chrome and Brave browsers.    I attached a screen shot.

[Megan]

Thank you for the screenshot @blima!

Have you made sure your cursor isn't located on the progress bar at the bottom of the screen when this happens?

[blima]

Yes -- it happens wherever the pointer goes.

[Megan]

Very interesting @blima. 

Let's try one more thing. What happens when you use an incognito tab on your browser? 

Also, if I were you, I'd restore my browser to its default settings and disable any security settings or browser plugins. 

Have a lovely weekend ahead,enjoy!

[blima]

Thank you very much for the suggestions!       

The issue is also present in Safari, which I just installed with no plugins or extensions.   It is also present in incognito/private mode with all three browsers (Chrome, Brave, Safari).

Sometimes the issue is not present at first, but then, if I change the playback resolution on the video from 480p to 720p, the issue reoccurs.

[Megan]

Interesting info @blima! 

Would you be okay if I reached out to you via email, so we can have a closer look into this?