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how do i hide the progress bar?

how do i hide the progress bar?

flycar817
New member | Level 2

when i watch a video full screen, the progress bar doesn't go away.  how do i hide it?

14 Replies 14

Re: how do i hide the progress bar?

Jay
Dropboxer
Hi @flycar817, thanks for messaging the Community!

What device and browser are you using to view the video?

Are you instead using the Dropbox app on a device to preview the video?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: how do i hide the progress bar?

blima
Explorer | Level 3

I have the same issue ...   using the Chrome browser on Mac OS.

Re: how do i hide the progress bar?

Megan
Dropboxer
Happy Monday @blima!

Please let me know if you get any different results on another browser.

If you do, feel free to send me a screenshot of what you see on your end, so I can have a clear visual of this. 

Cheers.
 

Megan
Community Moderator @ Dropbox
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Re: how do i hide the progress bar?

blima
Explorer | Level 3

Hello Lori, thanks for your response!

 

It happens using both Chrome and Brave browsers.    I attached a screen shot.

 

Screen Shot 2021-06-01 at 2.22.32 PM.png

Re: how do i hide the progress bar?

Megan
Dropboxer
Thank you for the screenshot @blima!

Have you made sure your cursor isn't located on the progress bar at the bottom of the screen when this happens?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: how do i hide the progress bar?

blima
Explorer | Level 3
Yes -- it happens wherever the pointer goes.

Re: how do i hide the progress bar?

Megan
Dropboxer
Very interesting @blima

Let's try one more thing. What happens when you use an incognito tab on your browser? 

Also, if I were you, I'd restore my browser to its default settings and disable any security settings or browser plugins. 

Have a lovely weekend ahead,enjoy!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: how do i hide the progress bar?

blima
Explorer | Level 3

Thank you very much for the suggestions!       

 

The issue is also present in Safari, which I just installed with no plugins or extensions.   It is also present in incognito/private mode with all three browsers (Chrome, Brave, Safari).

 

Sometimes the issue is not present at first, but then, if I change the playback resolution on the video from 480p to 720p, the issue reoccurs.

Re: how do i hide the progress bar?

Megan
Dropboxer
Interesting info @blima

Would you be okay if I reached out to you via email, so we can have a closer look into this?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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    hajes29a New member | Level 2
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