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i transferred my videos from my iphone to dropbox now they wont play

New member | Level 2
New member | Level 2

some of my home videos to drop box and they are now saved as .mov audio and vido files with a much smaller file size and can not play the file and it even says it has only 0 kb and wont play

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Re: i transferred my videos from my iphone to dropbox now they wont play

Dropboxer
Dropboxer

Hi @FAM1LOZO69, thanks for posting on the Community!

It looks like the file is only 0 KB, meaning there’s no data in it, so they weren’t successfully uploaded to Dropbox.

If you still have the original files, you’ll need to upload them again to be able to view them on the Dropbox site.

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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