cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS 15 couldn’t save content error message

iOS 15 couldn’t save content error message

Fxlarryw
Helpful | Level 6

Upgraded iPhone to iOS 15 and now when I try to save a pdf in Safari using the Save to Dropbox or Dropbox link both error with Couldn’t save content, check your internet connection. The only way to export to Dropbox is to use the Save to Files and then upload pdf to Dropbox. I hope Dropbox will fix this issue ASAP

63 Replies 63

Jay
Dropbox Staff
Hi @Fxlarryw, thanks for joining the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Fxlarryw
Helpful | Level 6
I followed your instructions and still get same error message

Fxlarryw
Helpful | Level 6
@Jay
Any other suggestions? I tried your recommendation and that didn’t work.

Walter
Dropbox Staff

Hey @Fxlarryw, sorry to jump in here, but could you let me know if you have Dropbox enabled as a location in your Files app?

If you do have it, please toggle it off and back on. Then, try again.

Keep us posted with the results.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Fxlarryw
Helpful | Level 6
@Walter. Thanks for suggestion. I toggled off/on Dropbox location in Files app. Now instead of the connection error message it saves a html file instead of a pdf file that I’m viewing in Safari. Any suggestions?

Fxlarryw
Helpful | Level 6
@Walter Actually on some websites that I view a pdf I get the connection error still

Walter
Dropbox Staff
Hm, that sounds strange. Can you try clearing your browser's cache or another browser and let me know how it goes?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Fxlarryw
Helpful | Level 6

Cleared Safari cache on iPhone, it's the only browser I use on iPhone.  Still getting error message: can't save content, check internet connection or it only saves an html instead of the pdf

Walter
Dropbox Staff
I see, thanks for the additional details @Fxlarryw

May I reach out via email to have a further look into this matter internally?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    TankBoy New member | Level 2
  • User avatar
    Jay Dropbox Staff
  • User avatar
    VeryIrritated New member | Level 2
  • User avatar
    Sbtdragonforum Explorer | Level 4
  • User avatar
    Fxlarryw Helpful | Level 6
What do Dropbox user levels mean?