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Hi, but the videos taken with the new iPhone 12 are saved in a very bad quality, using Camera upload functionality from the Dropbox iOS app.
They are mov files (it should be hevc), the colors are all wrong (it looks almost black and white), and they are compressed (I would like to keep the original).
It doesnt seem there is an option like there is for photos to keep hevc format.
Daphne
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Walter
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Thank you @Walter , sadly the article suggests to change the format, but I would like to keep the hevc format and be able to use the background camera upload capabilities.
Not sure if this is a limitation of iOS sdk, sadly for now I can only upload hevc using the mac.
On iOS they are always converted to mov and they lose their color depth as well as quality.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I checked and the results are the same @Walter , so maybe it is a limitation of iOS, or Dropbox in general.
Hopefully in the future it will be possible to upload original HEVC files directly from the phone.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Daphne you are right.
I checked on the Mac and it plays fine, it's just the iOS preview that messes it up somehow.
Thanks for your help.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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