For years I have been using Dropbox to upload photos/videos to my computer. I just noticed I cannot play any videos not even in iTunes (black screen with audio but no video). I noticed the iPhone MP4 files are labeled MOV in Dropbox. What is going on and are all my videos ruined? I have tried downloading video players and so far nothing is working. I need a long term solution! Thanks.
I can save the videos directly from iCloud to my computer and they play fine. If the video is downloaded from Dropbox to my computer it's no longer in MP4 and will not play. Even the free players I've downloaded can't play the video normally. Why is Dropbox converting from MP4 to MOV?