cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you. What do you use Dropbox for?
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

if you delete your dropbox account can you restore your files?

New member | Level 2
New member | Level 2

I had to delete my dropbox because somehow when I sent a file using a URL address my WHOLE dropbox account was sent (i.e. when you click on the link my dropbox opened).  Am I able to restore my files and open a new dropbox.  My files on my desktop all have an 'X' by them as well stating they are corrupt.  It stated online that you can still access files on your desktop but I am not able to do so.   

2 Replies 2
Highlighted

Re: if you delete your dropbox account can you restore your files?

Super User II
Super User II

@TA10 wrote:

... when I sent a file using a URL address my WHOLE dropbox account was sent ...


That's simply not possible. If you were testing the link yourself and you were still logged into your account, then YOU would see your entire account, but anyone else viewing your link would only see the specific file or folder you linked to.


Am I able to restore my files and open a new dropbox.

Did you delete your account, or simply the files within it? If you deleted your account, then the files are deleted and cannot be recovered. If you simply deleted the files (in effect, emptying your account), then you may be able to recover them.

Highlighted

Re: if you delete your dropbox account can you restore your files?

Dropboxer
Dropboxer

Hi @TA10. Thank you for reaching out about this. 

Deleting your Dropbox account, means that the files are no longer in the cloud to be restored. I understand you had them synced locally with the Dropbox desktop application.

The red "x" icon means the files were not fully synced from the cloud. If this is the case, the files you have there are ghost files, that cannot be opened, as they were not fully synced from the cloud to your desktop. 

Please be aware that for a restoration on our end to be performed the account needs to be active.

Sorry for being the bearer of bad news here.   


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?