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in a shared folder, my colleague see my files as 0 kb, empty and no preview

in a shared folder, my colleague see my files as 0 kb, empty and no preview

Veronika B
New member | Level 2

I share a folder with a colleague. I can see and open all her files. But when she looks in our folder, the files I uploaded appear to be 0 kb, empty and with no preview. The folder appear to be syncing and I haven't used incompatible characters. Why is this? Can this be caused by my Dropbox being full, when I can still see the files myself?

Any help is greatly appreciated.    

1 Reply 1

Re: in a shared folder, my colleague see my files as 0 kb, empty and no preview

Jay
Dropboxer
Hi @Veronika B, thanks for posting on the Community!

If your Dropbox account is full, then it won't be possible to upload any new files, or edit existing ones, until the account is underquota.

However, this wouldn't be the reason for the zero byte files, since nothing should be uploaded at all.

Try freeing up some space on your account to see if the files can sync normally.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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