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in mac: dropbox app randomly disappearing, files don't open, smart sync enabling wheel of death

in mac: dropbox app randomly disappearing, files don't open, smart sync enabling wheel of death

Joyce S.2
Explorer | Level 3

Dropbox has been working normally. I didn't do anything between yesterday and today. I open the dropbox app. try to open a file, word, jpeg, anything. Nothing happens. There are no error codes. The correct doc shows up in the thumbnail to the right, but nothing opens. Not with the "open" button, not with a double click. I rebooted the computer. Nothing. I trashed the app and reinstalled and rebooted. Nothing. I updated Catalina and rebooted nothing. I had a notice that smart sync was not enabled. Tried to do that but got spinning wheel of death twice. Had to force quit. Dropbox was "not responding". Now the icon for the app has disappeared. HELP!!! I can't run my business without these docs and I can't properly share them with clients from the browser.

2 Replies 2

Re: in mac: dropbox app randomly disappearing, files don't open, smart sync enabling wheel of death

Joyce S.2
Explorer | Level 3

It is definitely a problem with the App. I have found a way to open Dropbox in the Finder and in that way I can open the docxs. The app randomly closes, doesn't respond alternately. What should I do?

I have already trashed the app and reinstalled it once. Should I do it again?

Re: in mac: dropbox app randomly disappearing, files don't open, smart sync enabling wheel of death

Jay
Dropboxer
Hi @Joyce S.2, thanks for posting today!

When you said you reinstalled the app, did you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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