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large file (~1 GB) won't upload

large file (~1 GB) won't upload

Explorer | Level 3

I attempted to upload and share a 1.16 GB animation file.  The upload starts, seems to continue for several minutes, then fails with a server error.  My account has 2.75 GB, so I should not be over my quota.

5 Replies 5

Re: large file (~1 GB) won't upload

Dropboxer

Hey @mdloomis, let's see what we can find. 

 

Are you trying to upload the file through the website? 

 

If you are, try another browser or an incognito window - maybe that will do the trick. 

 

Give those a shot and let me know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: large file (~1 GB) won't upload

Explorer | Level 3

Yes, through the website.  I tried both Safari and Chrome browsers - same result (server error).

Re: large file (~1 GB) won't upload

Explorer | Level 3

BTW, I am able upload other (smaller) files just fine.

Re: large file (~1 GB) won't upload

Dropboxer

Have you tried rebooting the router and made sure that you're not running any third party extensions/plugins on your browers?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: large file (~1 GB) won't upload

Explorer | Level 3
Yes, I tried all that without having any luck. Thanks for your suggestions, but I gave up trying make Dropbox work and sent a DVD through the US Mail instead. Old school - but effective!

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