limit of invites error

[MP19]

Hi there I am getting the message "You’ve hit the limit of invites you can send per day. Try again in 24 hours." when i tried to share a file to 2 people yesterday. Today I tried again,, more than 24 hours later, to share it with just one person and get the same message, any help please?  It is a RVT file which is a CAD type of file, about 160MB.

[Walter]

Hi there @MP19; welcome aboard and thanks for posting!

It sounds like your shared links may have been banned. 

May I use the email address that's connected to your Community's profile to reach out so we can have a further look into this? 

Thanks!

[SoundProof Audio]

I'm having EXACTLY the same issue. And after speaking to FIVE agents, I'm getting no resolution. They keep saying that it's been escalated to the specialist banned link team but then NOTHING. No updates, no resolution. This is losing my business lots of money and ruining my reputation with my clients. TERRIBLE customer service. SLA's breached. Disgusted and frustrated! 

[Walter]

Thanks for joining the discussion here and sorry to hear about this @SoundProof Audio.

Could you please let me know your ticket's ID so I can have a look into it for you? 

[SoundProof Audio]

Thanks Walter. Let's hope that you can get some resolution where others have failed....

Ticket #11589258: with Chuck

Ticket #11591794: with Jeremy

Ticket #11594854: with Celeste

Ticket #11592000: with Peggy

Ticket #11595288: with Vincent

[SoundProof Audio]

and nothing from Walter either...what a surprise! It's like Dropbox don't value me as a customer and they can't be bothered to respond!

[Lusil]

Hey @SoundProof Audio, we've passed your comments along to the member of the team. 

As this is a public platform and due to account-specific information that's needed, I'm afraid there's not much more we can do.

Rest assured, they'll review this matter for you and get back to you via email. 

[SoundProof Audio]

I keep being told that I should trust that you’re dealing with it but 8 dropbox agents working on it and over 56 hours later.....no resolution. Terrible service