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lost a folder after re-installing dropbox on my laptop

lost a folder after re-installing dropbox on my laptop

New member | Level 2

after doing a factory reset on my laptop, I installed dropbox.  As part of the installation, I was presented with a list of all the devices that I had used with my dropbox account.  I selected all the devices that I had not used in over 1 year.  Now I am missing a folder of 2020 documents.  I logged in and out of dropbox a couple of times and one time I was able one file but I still can't find the whole folder.  I don't know how I was able to find the one file to replicate the find either.  What can I do to get help with this please

 

1 Reply 1

Re: lost a folder after re-installing dropbox on my laptop

Dropboxer

Hello there @Celia M. - let's see what we can find on this together. 

 

I'll just need to gather a few more details to make sure that we're on the same page. For example:

  • Do you see the whole folder on the website
  • Is there any info about it in your events page?
  • Have you had a look through your deleted files tab?
  • What comes up after hovering over the Dropbox icon that's next to your computer's clock?

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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