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lost desktop files

nate2
New member | Level 2

installed dropbox, it started to sync with my desktop. I paused sync, and hit delete. it erased my whole desktop. All my family photos and work files, all gone!!!  I had no idea this was possible. files cant be found in deleted files folder either. I cant believe this!!!!

I hired a tech, to locate. so far nothing.

1 Reply 1

Re: lost desktop files

Jay
Dropboxer
Hi @nate2, thanks for messaging the Community.

I understand your concern over these missing files.

It sounds like you enabled computer backup on your device, which syncs your files to the Dropbox site. Could you clarify on what you deleted exactly?

If this is the Dropbox folder, and it wasn't given time to sync, then the files can't be recovered from the Dropbox site. However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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