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lost photos - how can I restore them?

lost photos - how can I restore them?

juliemoyer86
Explorer | Level 3

Hi I was recently on my dropbox about a month ago and all my pictures where there. I checked my deleted files and the events and they aren't there. They are very important what happened to them Dropbox. I am very sad and pissed.

6 Replies 6

Re: lost photos

Mark
Super User II

What is www.dropbox.com/events showing?


 


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Re: lost photos

juliemoyer86
Explorer | Level 3

HI Mark 

 

Under events it won't let me see the photos that were deleted for me to know if I accidentally deleted them. I can only view the ones that were recently uploaded.

Re: lost photos

Mark
Super User II

Do they not appear at all?

 

If that is the case they were either removed over 6 months ago or never actually uploaded - either way I'm afraid they are not recoverable 😞 


 


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Re: lost photos

juliemoyer86
Explorer | Level 3

They were there about a month ago and yesterday they were gone. Did dropbox update within the last month?

 

Re: lost photos

juliemoyer86
Explorer | Level 3

I see in the activity folder items deleted and the dates they were deleted? Is there any way to recover them?

Re: lost photos

Mark
Super User II

Dropbox hasnt done any updates, no. 

 

Recovery depends upon when they were deleted and what payment plan you are on. If it was within 30 days and you are a free user then, yes, they are recoverable: https://help.dropbox.com/files-folders/restore-delete if it was over 30 days and you dont pay I'm afraid no, they are not recoverable. If you pay then you have 180 days to restore (note that paying now will not extend your recovery period of those files). 


 


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  • User avatar
    Mark Super User II
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    juliemoyer86 Explorer | Level 3
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