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macbook and online versions not syncing

macbook and online versions not syncing

Explorer | Level 3

Hello all

my drop box folders on macbook and online version are not syncing .. please do let me know how to update this?

sri

3 Replies 3

Re: macbook and online versions not syncing

Dropboxer

Hey there @radley8; welcome to our Community!

 

Can you please let us know what exactly is the app reporting in your menu bar?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: macbook and online versions not syncing

Explorer | Level 3

Thank you Walter. On the menu bar - i get a message that syn is upto date. I can see all the updated files on webversion of the drop box but in my macbook I have a drop box folder - i can not see the updated files in my macbook drop box folder..

Re: macbook and online versions not syncing

Dropboxer

Hi @radley8, if it's saying it's up to date, then the Dropbox desktop application should have the same files to the account it's syncing to on the site.

 

If you click the app preferences and look at Account, is it signed into the same email as you use to login to the site?

 

Are you missing all files, or just specific files and folders? What exactly is the difference here between the site and the app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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