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.mov files are supported but something went wrong

.mov files are supported but something went wrong

kristydsm
New member | Level 2

Hello I keep getting error message: 

.mov files are supported but something went wrong.

 

please help!

7 Replies 7

Re: .mov files are supported but something went wrong

Mark
Super User II

We need more info - when/where/what you doing etc.?


 


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Re: .mov files are supported but something went wrong

kristydsm
New member | Level 2
My friend is trying to send me a recording of the speech I did at our friends wedding.

Re: .mov files are supported but something went wrong

Megan
Dropboxer

Hey @kristydsm, I hope you're doing well! 

Could you please specify the size of the file? 

 

Does the message appear in a different browser as well? 
 
If so, please send a screenshot of what you see on your end. (Make sure your personal info isn't visible there.) 

Thank you very much.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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.bin files are supported but something went wrong

INNOVV T.
New member | Level 2

.bin files are supported but something went wrong, please see the Dropbox link below:😂. Please help.

 

linked removed

Re: .bin files are supported but something went wrong

Megan
Dropboxer

Hi @INNOVV T., happy Friday! 

 

Do you notice this kind of behavior on a specific browser? Can you try previewing the files on an incognito mode, or a totally different browser, and let me know more?

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: .bin files are supported but something went wrong

INNOVV T.
New member | Level 2

I tried them all. But failed, still warning me that something went wrong.

Re: .bin files are supported but something went wrong

Jay
Dropboxer

Hi @INNOVV T., bin files aren't supported for previewing on the Dropbox site. What type of file it is supposed to be, a video, audio, zip, or something else?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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