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.mp4 files are supported but something went wrong

.mp4 files are supported but something went wrong

Shortet
Explorer | Level 3

I've read all the other posts on this issue and tried the suggestions. Nothing has worked and I don't know what to do. This link was an important submission for a competition and I really need it to work!

24 Replies 24

Re: .mp4 files are supported but something went wrong

Lusil
Dropboxer

Hey @Shortet, thanks for reaching out to us. 

 

Just to make sure we cover as much troubleshooting as possible, could you let me know what you've already tried? For example:

  • Switching to another browser or an incognito window? 
  • Clearing the browser's cache?
  • Making sure that you're not running any third party extensions or plugins? 
  • Re-uploading the file?

Keep me posted, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: .mp4 files are supported but something went wrong

Shortet
Explorer | Level 3

Hi Lusil,

 

The only thing I have not tried is re-uploading the file. I sent the existing link to a competition for accessing the video. My fear is that this is that the competition is unable to view the video for adjudication. This is also why I have not re-uploaded the file as they may not accept a new link after the final submission date.

 

 

Re: .mp4 files are supported but something went wrong

Lusil
Dropboxer

Thanks for getting back to me, @Shortet

 

Just for troubleshooting purposes, without deleting the original, could you upload the same file in another location (eg. a different folder) and try again? 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Error playing mp4 stored on Dropbox

AlexP-sky
Explorer | Level 3
I am getting error playing some mp4 files stored on Dropbox. The error message is: "File is supported but something went wrong".

Re: Error playing mp4 stored on Dropbox

Megan
Dropboxer
Hey @AlexP-sky, let's check.

If I were you, I'd start by checking what Lusil suggested here.

Also, what is the size of the .mp4 this is happening on?

Let me know more, and we'll take it from there. 
 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re "I am getting error playing mp4 files stored on Dropbox"

AlexP-sky
Explorer | Level 3

@Megan For both files the size is 109 KB

@Lori - I am awaiting your response to my additional input indicating the size of mp4 files

AlexP-sky
Explorer | Level 3
@Megan - I am awaiting your response to my additional input indicating the size of mp4 files is 108 KB.

Re: @Lori - I am awaiting your response to my additional input indicating the size of mp4 files

Mark
Super User II

The Dropbox team do not work weekend @AlexP-sky 

 

Lori will not pick this up until Monday. 


 


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.mp4 files are supported but something went wrong.

AlexP-sky
Explorer | Level 3
@Megan @Lusil - I am awaiting my problem playing mp4 file stored on Dropbox causing error message ".mp4 files are supported but something went wrong." to be fixed!!!
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