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.mp4 files are supported but something went wrong.

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.mp4 files are supported but something went wrong.

New member | Level 2

When I click on an uploaded video I'm getting the error message: .mp4 files are supported but something went wrong.

 

  • This is happening to multiple videos we have uploaded, various file sizes. 
  • Happening on various browsers. All browsers are up to date. 
  • Happening on multiple computers

Videos were working a few weeks ago.  I've gone through the support community and can see this is a known error with Dropbox. 

 

Super frustrating! We are paying for a service which basically has stopped working and is unusable for what we need it for. 

1 Reply 1
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Re: .mp4 files are supported but something went wrong.

Dropboxer

Hi @rtltrades; welcome to the Community and sorry to hear you're having issues with previewing your video files through our website. 

 

If you've ensured that those files are under 50 GB for the preview to work normally on our site, can you please let me know if you're able to access/open/preview those files locally on your devices after downloading them?

 

Also, can you let me know how exactly did you upload them to your account in the first place? 

 

While we're at it, if you're using a specific browser now, can you send me its exact version and clarify if this is also happening after clearing the browser's cache and/or on an incognito window with no plugins or extensions running? 

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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