mp4 files can't be previewed from an archive file

[Steve008]

Hi,

Can someone help with this error please.. ".mp4 files can't be previewed from an archive file"

I could preview mp4 files for many years until now. Any ideas?

The video files are only small, 20MBs.

Thanks

[Megan]

Hi @Steve008, let's see what we can do here. 

Out of curiosity, which platform do you use when getting this error? 

Also, feel free to send me a screenshot of the message you received. It'll help me get a better visual. 

Let me know what you find.

[Steve008]

Hi Lori,

Please find a screenshot of the error attached. I use Chrome but the same thing happens on Safari and Firefox. I have tried allowing all cookies but it did not resolve the issue. I have been able to preview mp4 many times with Dropbox in the past. Thanks

[Megan]

Thank you so much for the info @Steve008! 

Audio and video files within an archive file can not be previewed.

Have you tried un-archiving the zipped file first, then trying to preview the.mp4? 

You can also download the file to your local device, and preview it there.