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Re: new Mac OS install; selective sync turned ON, but it's syncing everything

Explorer | Level 3

won't be back home til Thursday.

sorry, I wasn't exactly clear.  it was a question to you...  assuming I'm describing what I'm seeing accurately to you.  and IN FACT,  many many files are being sync'd when I didn't ask for them to be sync'd, in addition to the 2 folders I asked to be sync'd, then what does that mean?  what's the software doing? you said sync is a folder level task, but I can show you hundreds of files syncing that I don't want sync'd and I didn't select their parent folder to be sync'd.  I'm hoping you're not going to tell me "that's not how it works, so it's not happening that way".  I'll have to double-check every file to make sure it's coming from the root Dropbox directory.

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Re: new Mac OS install; selective sync turned ON, but it's syncing everything

Dropboxer
Dropboxer

I understand @schwerd  - take as much as you need to see if that's the case after all (and perhaps give my suggestion a go). 

Should you need account specific assistance with this, don't hesitate to log a ticket with our team; I'm sure they'll do their best to assist. 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: new Mac OS install; selective sync turned ON, but it's syncing everything

Explorer | Level 3

Walter, I am back and able to work on this problem.  

it is continuing to sync all files in the root of Dropbox.  even though I don't want it to do that.  I have double checked. only 2 folder selected for syncing.  it appears these two are being sync'd, but also over 500 files that I don't want to sync.

and, yes, they are all in the root directory of Dropbox

next steps???  I'll be forced to do something cuz I know the SSD in this machine will not hold the full directory....which is why I was selective syncing in the first place.

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Re: new Mac OS install; selective sync turned ON, but it's syncing everything

Dropboxer
Dropboxer

Welcome back @schwerd!

Have you tried my suggestion to put those in a folder and have the folder selectively un-synced instead? 

Should the problem persist, I'd suggest taking this to email so we can assist further with account specifics and all of our tools at our disposal.

If you'd like to log a ticket with our team, you can do so from the following page: 

https://www.dropbox.com/support

Let me know if you stumle upon an issue or you need help with this and I'll make sure to reach back out to you through your Dropbox associated email address. 

Thanks so much!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: new Mac OS install; selective sync turned ON, but it's syncing everything

Explorer | Level 3

would like to solve this.  whatever way is best for you guys.  what is best so all data is captured and people on your end don't have to search for info about the case???  

you suggest email, but then you suggest log a ticket.  which should I do?

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Re: new Mac OS install; selective sync turned ON, but it's syncing everything

Explorer | Level 3

and how do we get all this dialog over the last 3 weeks into whatever is the the next best way to continue our work??? email or ticket???  we can't lose all the work you've already done to help!!!!!!!!!!!!!!!

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Re: new Mac OS install; selective sync turned ON, but it's syncing everything

Dropboxer
Dropboxer

Thanks for the nudge here @schwerd  - I just followed up internally through your Dropbox associated email address so we can work on this together. 

Take a look at your inbox and we'll take it from there!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: new Mac OS install; selective sync turned ON, but it's syncing everything

Explorer | Level 3

I am having a similar issue.  New MacBook Pro running Mojave.  Installed latest Dropbox.  My business account has a very large number of folders and files and I just want to selective sync a few.

However, after choosing a few folders, Selective Sync is attempting download all my files.  

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Re: new Mac OS install; selective sync turned ON, but it's syncing everything

Dropboxer
Dropboxer

Sorry for the tardy response @Rk11  - are you still having issues with this?

If you do, could you walk me through the exact steps you took to result in this? 

Any additional information or screenshots showing the problem as manifested on your end will be much appreciated!

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: new Mac OS install; selective sync turned ON, but it's syncing everything

Explorer | Level 3

yes. still having issues.  I thought we'd moved this discussion to email as you've been answering me there and we've had several exchanges.  now you're back asking for updates here.....

which is it???

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