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Re: new folder option not appearing

new folder option not appearing

albufeirasurfsu
New member | Level 2

i cant create new folders beacuse the option is not there any more on the website... i use a macbook pro

 

does anyone knows whats going on???

1 Accepted Solution

Accepted Solutions

Re: new folder option not appearing

sydnewell
Helpful | Level 5

Go figure.  I enlarged the window and the New Folder option magically appeared.

 

Thanks, everyone, for your help and suggestions.

 

Syd

View solution in original post

12 Replies 12

Re: new folder option not appearing

Jay
Dropboxer
Hey there, which browser are you using? Could you try a different browser, or even running in Incognito or Private Browsing mode?

Another more basic question, is any file or folder selected on the Dropbox page? If so, you'll only get file actions and not options to create a new folder.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: new folder option not appearing

sydnewell
Helpful | Level 5

The last suggestion did not help.  I don't have any folders selected and I still am not seeiing the New Folder option.

Re: new folder option not appearing

310EI
Super User

@sydnewell wrote:

The last suggestion did not help.  I don't have any folders selected and I still am not seeiing the New Folder option.


Hello, @sydnewell (and @albufeirasurfsu)...

 

Please post a screenshot or two so we can see first-hand what you're viewing (minus any sensitive information).

 

Thank you.

Re: new folder option not appearing

310EI
Super User

@albufeirasurfsu wrote:

i cant create new folders beacuse the option is not there any more on the website... i use a macbook pro


Hello, @albufeirasurfsu (and @sydnewell)...

 

If you're logged-in to Dropbox.com and then click-on the "My Files" link (left-hand side)... do you see a "New Folder" link (right-hand side)?

 

View the screenshot examples below:


DBx_WebInterfaceCreateFolder_001.png


DBx_WebInterfaceCreateFolder_002.png


 

Let us know if above helped or not.

 

Otherwise, please post a screenshot or two so we can see exactly what you're viewing.

Re: new folder option not appearing

310EI
Super User

@Jay wrote:
Another more basic question, is any file or folder selected on the Dropbox page? If so, you'll only get file actions and not options to create a new folder.

Hello, @albufeirasurfsu...

 

The screenshot below shows you precisely what Double-AgentJay :sunglasses: is referring to if you have a file/folder selected (checked).  The "New Folder" link is replaced by the file action choices.


DBx_WebInterfaceCreateFolder_003.png


Re: new folder option not appearing

sydnewell
Helpful | Level 5

Go figure.  I enlarged the window and the New Folder option magically appeared.

 

Thanks, everyone, for your help and suggestions.

 

Syd

View solution in original post

Re: new folder option not appearing

310EI
Super User

@sydnewell wrote:

Go figure.  I enlarged the window and the New Folder option magically appeared.

Thanks, everyone, for your help and suggestions.

Syd


Hello, @sydnewell...

 

I'm glad that you found out why the "New Folder" option wasn't originally in-view on your device.

 

It's always best to maximize your browser window so that you can view a website's complete contents.

 

Thank you for posting what solved your particular problem :white_check_mark:

Re: new folder option not appearing

310EI
Super User

@albufeirasurfsu wrote:

i cant create new folders beacuse the option is not there any more on the website... i use a macbook pro

does anyone knows whats going on???


Hello, @albufeirasurfsu...

 

Since you're the originator of this thread, we'd like to know if any of the advice mentioned above has helped you?

 

Please let us know when you have time.

Re: new folder option not appearing

craiglandarchLA
Explorer | Level 3

This didn't work for me. I have one dropbox account where it is fine and another where it isn't.

Help!

 

Need more support?