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others get message saying to view the file i sent they need to create a dropbox acct

New member | Level 2
New member | Level 2

I have an impairment, doing things using a device is hard for me.  when I have soemthing on dropbox i want to send to some0one even though theyire in my contacts , unless i type in their exact email adress i cant send to them from dropbox, I cant remember their email addresses , I only remember mine. so i send the file to myself then forward to that person i want tos send it to but they  get a message saying to view the file i sent they need to create a dropbox acct?

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Re: others get message saying to view the file i sent they need to create a dropbox acct

Dropboxer
Dropboxer
Hey @mummyrabbit, let me explore how we could improve that; thanks for getting in touch on the Community! 
 
#1. As an initial point of reference, can you let me know whether you’ve been working on your desktop/online or on your phone? Also, are you using any special software with Dropbox by any chance? Please let me know in your next message if possible. 
 
#2. From there, let me ask if you’ve checked out this resource on how you could go about importing contacts to Dropbox. Please have a look at it whenever you have a bit of spare time & let me know if you have any follow-up inquiries. 
 
#3. Last but not least, I’m wondering if you’ve shared a link to the content you’d like to send to your colleague & they’re seeing a pop-up message that they could merely dismiss. Could this be the case by any chance? 
 
Please have a look at my suggestions at your earliest convenience & let me know how you get on with my advice or if I’ve misunderstood your question in any way on our discussion here. Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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