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pdf annotations do not register when working android adobe acrobat

pdf annotations do not register when working android adobe acrobat

aaronjfisher
Explorer | Level 4

I use dropbox on android, and the "open with" feature to edit the files in adobe acrobat (again, on my phone). Sometimes though, the annotations save in adobe but not to dropbox. If I open the file on my phone again, in adobe, the annotations show up. If I open the file in the dropbox preview, they do not show up. They also do not show up on dropbox.com or on my mac, and dropbox does not register that there has even been a change to these files.

If this was always a problem I would just stop using dropbox altogether but it happens intermittently, and so every now and then I am suprised to see that hours of work are lost! What is going on here??

15 Replies 15

Re: pdf annotations do not register when working android adobe acrobat

Sanchez
Dropboxer
Hey @aaronjfisher, welcome to our forum! 
 
It sounds like the file simply isn’t being saved. If you’re opening the PDF from within your Dropbox, then when it's saved, it will be saved there, which is the location it resides in. Is it possible that Adobe’s app isn’t doing the saving? 
 
I have been trying to duplicate this issue here with various Android devices, but have not been able to. Any changes I’ve made to my PDFs have updated to Dropbox, and are visible when previewing the files online in my own account, and with links shared out to others. 
 
I would make sure that you’re using the latest version of our app, and of Adobe’s release, and ensure that your Android version is fully updated as well.
 
If the issue persists, I suggest you submit a support request here http://bit.ly/2iahyK0 so an agent can investigate further. 
 
Thanks

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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Re: pdf annotations do not register when working android adobe acrobat

Charles R.17
Helpful | Level 5

I have exactly the same issue as the OP (and it's been this way for months): annotations made in acrobat to .pdfs opened in dropbox just aren't saved automatically.  I've seen this problem on multiple android devices, including ones running on Android 7.1.2.  I have the latest updates of the Acrobat and Dropbox app.

Re: pdf annotations do not register when working android adobe acrobat

Mark
Super User II
You need to speak to Adobe I'm afraid as its there software which isnt working. Once you 'open' the file it is outside of Dropbox and so outside of what Dropbox can do with it

 


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Re: pdf annotations do not register when working android adobe acrobat

Charles R.17
Helpful | Level 5

Isn't the point of "Adobe/Dropbox integration" that it should work automatically?

Re: pdf annotations do not register when working android adobe acrobat

Jane
Dropboxer
 
Please accept my apologies for getting back to you in delay, let's go through some troubleshooting together! 
 
The best course of action at the moment would be to investigate a specific example. Would you mind raising a ticket with our team sending in any screenshots indicating the changes and example filenames that you have noticed this happening on? Please let me know here once you have done so, in order to look for your ticket internally.
 
Will be awaiting your reply here! 
 
Warm regards, 
JaneA 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: pdf annotations do not register when working android adobe acrobat

aaronjfisher
Explorer | Level 4

Hi @JaneA, 

I just put in a ticket for my problem (Ticket #6164767). Just a quick note, I think @Charles R.17 might be having a separate issue from me, but I really appreciate his/her comments here!

Re: pdf annotations do not register when working android adobe acrobat

Jane
Dropboxer

Hey @aaronjfisher

Thanks for your cooperation, I appreciate that a lot! 

I’ve located your open support ticket and I can see that my colleague has been awaiting your reply, so that you troubleshoot together. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure to resend anew? 
 
Cheers, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: pdf annotations do not register when working android adobe acrobat

pop4
Explorer | Level 4

This is a (partial) solution to this GENERAL problem. 

With Dropbox updated (App version 150.2.4) in my Samsung tablet, the pdf annotations with Acrobat reader are not saved in Dropbox. I "deleted" my Dropbox updates, and returned to original Dropbox app of the tablet. Now the pdf are syncing. 

I have a Samsung tablet with 4.4.2 Android Version.

Re: pdf annotations do not register when working android adobe acrobat

Jane
Dropboxer

Hey @pop4, happy to hear that you got this squared away on your end & thanks a lot for taking a bit of your time to keep the Community updated on your Solution.  We’re always just a post away in case you have further observations or inquiries in the future & it’ll be a pleasure to work with you again. Take care until then & enjoy the rest of your day! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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