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Re: files are supported but something went wrong

Dropboxer
Dropboxer

Hey @jrussell25,

Just to rule out all possibilities, can you please try viewing the file using another web browser, through an incognito/private window and even try clearing the browser's cache? Also, can you try using the "Open with" option and see if you still receive an error upon opening the file?

Keep me posted - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: files are supported but something went wrong

New member | Level 2
New member | Level 2

Hi @Daphne,

I was using Chrome, just tried Microsoft Edge and still comes up with the same error.

I've also tried the "Open With" option with Smallpdf and that brings up this error:

small pdf error.PNG

I also tried incognito window and that does the same as previously.

Thanks!

Highlighted

Re: files are supported but something went wrong

Dropboxer
Dropboxer

Hey @jrussell25,

Since you're having trouble and running into errors when trying to open this example PDF, it may be that the file is corrupt. Can you please check the version history of the file and see if you have a previous version to restore that can be opened?

Were you able to open this file previously and this error occurred only recently? If so, were you able to open the file from Dropbox or locally before uploading it to your account?

I'll be looking forward to hearing back from you!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: files are supported but something went wrong

New member | Level 2
New member | Level 2

Hi @Daphne,

The version history only had 1 previous version, and that experienced the same issues.

The file was only uploaded on 13/09/2019 and we definitely were able to open the file locally before uploading it.

Thanks again!

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Re: files are supported but something went wrong

Dropboxer
Dropboxer

Hey @jrussell251,

Just to check with you, are you having the same issue for all other PDF files or different file types for example too? Is it isolated to a certain file, file type, or a certain folder?

Let me know what you find - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: files are supported but something went wrong

New member | Level 2
New member | Level 2

Hi @Daphne,

I am having the same problem (as far as I can tell), with all other file types as well.

I've been in and out of a few different folders etc and still the same issues.

Thanks!

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Re: files are supported but something went wrong

Dropboxer
Dropboxer

Hey @jrussell251,

To look into this a little further, I've reached out to the email address associated with your Community profile. Please just check your inbox when you have a moment and we can go from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Still stuck? Ask me a question!
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Re: files are supported but something went wrong

New member | Level 2
New member | Level 2

Hello - i have been having the same exact issue. Images when clicked on receive the same result.  However they are viewable from my mobile phone app. 

.jpg files are supported but something went wrong.

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Re: files are supported but something went wrong

Dropboxer
Dropboxer

Hi there @Nick P.40

I'd be more than happy to look into this with you if you're still having with this!

I've sent you a ticket to the email address connected to your Community profile, so please check your inbox for my latest message and we'll take it from there. 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: files are supported but something went wrong

New member | Level 2
New member | Level 2

I'm having the same problem with all pdf files as well. Need your help urgently

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