cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

.pdf files are supported but something went wrong.

.pdf files are supported but something went wrong.

Moooo
Explorer | Level 3

Screenshot_2.png

44 Replies 44

Re: .pdf files are supported but something went wrong.

Lusil
Dropboxer

Hi there @Moooo,

If this is a file received in a shared link, please note that the option to download can be disabled in which case, you'll have to contact the sender for more info.

However, as for preview the file, could you please try opening it from another browser or an incognito window? If that doesn't work, could you also try clearing the cache and disabling any third party browser extensions? Maybe that will do the trick. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: .pdf files are supported but something went wrong.

Moooo
Explorer | Level 3
i even downloaded a new browser → same result incognito window → same result not working clearing cache → Same result disable third party did not work For PDF Still Same Error it only affected MP4 video Now it let me see the play button then →MP4 files are supported but something went wrong.

Re: .pdf files are supported but something went wrong.

Mark
Super User II

@Moooo 

I suggest logging a ticket at www.dropbox.com/support with a copy of the link to see if they can work out whats going wrong. You can then track said ticket at http://dropbox.zendesk.com


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: .pdf files are supported but something went wrong.

Lusil
Dropboxer

Hey @Moooo

I just wanted to let you know that I was able to find your ticket and have made sure to follow up. Please check your inbox for my latest message and we'll take it from there. 

Looking forward to hearing back from you!

 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

.PDF Files are supported but something went wrong

bortiz
New member | Level 2

Keep getting this error when I tried to view a pdf i've uploaded: .PDF Files are supported but something went wrong 

Anyone know what could be the issue?

Re: .PDF Files are supported but something went wrong

Daphne
Dropboxer

Hey there @bortiz,

Could you let me know where you're trying to view the files? For example, is it through the Dropbox website or perhaps the mobile app?

If you're viewing the file through the website, could you try using a different web browser to see if you get the same error? Please also try using an incognito/private window and even clearing the browser's cache if you still receive the same error.

Finally, could you let me know the size of the .pdf file that you're trying to preview?

Let me know what you find - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

files are supported but something went wrong

jrussell25
New member | Level 2

I've shared a folder from our business account to a non-business user and for every file within that folder all cannot be accessed and comes up with this error message.

The non-business user can then download it but must be corrupt in some way, as they cannot open it.

Any ideas? 😞

Re: files are supported but something went wrong

Daphne
Dropboxer

Hey there @jrussell25,

Can you let me know what file types you have shared with the user? Could you check in this article here if the size of the file is within the preview limits for the relevant file type?

When the file is downloaded from the website, can you send along a screenshot of the error message that is shown (excluding any personal info)?

Let me know what you find and we can go from there - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: files are supported but something went wrong

jrussell25
New member | Level 2

Hi @Daphne,

See below images of the errors both on Dropbox online and after downloading a PDF. I have also now realised that it isn't just in the shared folder this is happening. It seems to be all of the files in Dropbox!

In general, most of the files are xlsx, pdf, png, jpeg, psd, docx... all general file types (nothing too whacky!).

Thanks in advance 🙂

Capture.PNGdropbox error.PNG

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Buckleymaire New member | Level 2
  • User avatar
    Jay Dropboxer
What do Dropbox user levels mean?
Need more support?