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.pdf files are supported but something went wrong.

Helpful | Level 5

got the following error ".pdf files are supported but something went wrong."

1 Accepted Solution

Accepted Solutions
Highlighted

Re: .pdf files are supported but something went wrong.

Helpful | Level 5

Never mind, meanwhile, figured out that it was a filter issue, thanks

View solution in original post

6 Replies 6
Highlighted

Re: .pdf files are supported but something went wrong.

Dropboxer
Dropboxer

Hi @Moishe - welcome to our Community!

I'm sorry to hear you got an error upon trying to preview a PDF file of yours. 

Now, just to make sure we're troubleshooting the right thing here, could you provide some additional information so I can advise further? 

  • Are you doing this on a computer or a mobile device?
  • Is this happening for all of your PDF files, some or only this specific one? If tha latter, how large is the file in question? (pro hint: .pdf files will preview on our website normally as long as below the 500 MB limit)
  • Do you get the same results on other browsers or after clearing your browser's cache (assuming you're on the website)? 

Let me know what you find and we'll take it from there! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: .pdf files are supported but something went wrong.

Helpful | Level 5

Never mind, meanwhile, figured out that it was a filter issue, thanks

View solution in original post

Highlighted

Re: .pdf files are supported but something went wrong.

Dropboxer
Dropboxer

Thanks for the update @Moishe! Would you mind sharing a bit more info to clear this up for me and also other users that may find this discussion in the future?

Thanks again and happy Monday! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: .pdf files are supported but something went wrong.

New member | Level 2
New member | Level 2

files are to be downloaded onto my computer.

Only four of a about twenty files could not be downloaded.

Each of these four is way under 500MB.

I have not done this on another browser.

Highlighted

Re: .pdf files are supported but something went wrong.

Dropboxer
Dropboxer

Sorry to hear you're having issues with previewing your PDF files @Percival!

If you're still having issues with this, could you try another browser and let me know the results?

If you get an error again along the way, please forward me a screenshot so I can have a visual too. 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: .pdf files are supported but something went wrong.

Helpful | Level 5

it was a issue on my end, our organization use strict filtering rules on sites we can access, causing this problem, once that matter was reported to the IT, they right away adjusted settings, and issue was fixed 

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