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please help

please help

davyjones
Explorer | Level 3

all my photos and files are gone.
I've been using it for many years, it's the first time that something like this happened to me, everything was gone.
Could my account be hacked?

12 Replies 12

Re: please help

Mark
Super User II

What is www.dropox.com/event showing? 

 

It is very, very unlikely it was hacked, but, you can see all devices and web pages logged in at https://www.dropbox.com/account/security 


 


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Re: please help

davyjones
Explorer | Level 3

opened devices are normal only I have my own pc and phone its ok.
thousands of photos and videos of mine have disappeared.
really help me about what i can do everything is gone.

Re: please help

Mark
Super User II

You've not said what www.dropbox.com/events is showing?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: please help

davyjones
Explorer | Level 3

this is writing.

(You added the app Dropbox Paper
25/2/2021 10:26 PM)

 

 

Re: please help

Mark
Super User II

If that is all that is showing on the Events page it means nothing else has happened to that account in the past 6 months. 

 

Are you sure you've signed in to the right account? Or, have you not logged in in awhile?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: please help

davyjones
Explorer | Level 3

I do not have any other accounts.

I have been using this account since 2012.

Please what can we do please.

Re: please help

Mark
Super User II

@davyjones wrote:

Please what can we do please.


You need to answer the questions asked or I cant help 😞 

 

Have you not logged in in a while?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: please help

davyjones
Explorer | Level 3

Yes, I haven't logged in for a maximum of 1 month, not much.

Re: please help

davyjones
Explorer | Level 3

I haven't been logging into my account from the phone for a while.
Later,
I may have done the dropbox application update that came to the phone on 25.02.2021 on the dropbox.com/events page.
(if I do not remember wrong)
Could there be a situation related to this? does this help

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