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problem sharing with another site

problem sharing with another site

pbjohn C.
Explorer | Level 3

intending to add another folder for my 'user' who I'd already set up months ago with access to some of 'my' folders.

They get the email in a tab opened in  chrome. So far so good.

They take the 'add to dropbox' link. If they need a local copy, when they get the options of: 'upload  create or ...' which option should they use. First try they get the spreadsheet open in google docs (it seems)  when I/they really want a local copy that they can use excel on the PC to open/change files.  We keep falling into the 'trap' of google docs (sheets?) opening. Where are we going wrong??

7 Replies 7

Re: problem sharing with another site

pbjohn C.
Explorer | Level 3

ran another test on the bosses PC (nearby so can accept the share). I avoided  taking ANY of the options ('upload create ...'). Simply on the PC opened dropbox via explorer and the newly shared folder is THERE and I could open it via excel which I want. Am I making it too hard? Forget about taking any other options????

Re: problem sharing with another site

Jay
Dropboxer
Hi @pbjohn C., thanks for posting today!

In order to understand exactly how you're trying to share the file or folder, could you attach some screenshots on this matter?

Screenshots of what the other user sees would be great too!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: problem sharing with another site

pbjohn C.
Explorer | Level 3

Thanks Jay: lets see if I can paste in the screens.

  nuts, I saved a series of snips/pastes into a WORD doc, hoping I could paste those  graphics  in here. But I guess I'll have to go back and save the jpeg files and include then. later

 
 

 

 

 

Re: problem sharing with another site

pbjohn C.
Explorer | Level 3

try again having saved snips in jpeg.

email sent.JPG

 

 

open email.JPG

click on go to link.JPG

 

open sheet in google sheets.JPG

 

open internet explorer.JPG

 

So sent the email (first 'photo'), opened it, clicked on the go to link,

now seem to be able to access in google sheets (not my wish) and if I open it have an issue with a 'protected' sheet.

so back out and bring up explorer to look at other files in his dropbox.

The file I wanted the store to access  (AAAA 4 5 2021) is there!!!!

I kept getting distracted by the three options of 'upload, create and follow' which it appears I should ignore for my case.  Again, I simply want our store to have the folder I invited them to be within the other dropbox files. Nothing fancy.

Comments>

Re: problem sharing with another site

Lusil
Dropboxer
Could you check the Connected apps tab online on your end and the other user's side?

Also, try doing this from the web - maybe that will do the trick.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: problem sharing with another site

pbjohn C.
Explorer | Level 3

Lusil...I have to plead ignorance. While I use an iphone and some apps, I stick with the standard PC tools in Win 10, like excel and word.  I draw a blank on 'connected apps'. Can you explain your thinking and how I would try it, please?

Regarding 'the web', I'm expecting the folder/files to be accessed from the  'cloud'. I don't wish local copy, which I understand to be a copy on your PC...

-john-

Re: problem sharing with another site

Walter
Dropboxer

Hey @pbjohn C., sorry to be jumping in here, but you can find your Connected apps tab on the following page:

 

In regards to doing this via a web browser, can you clarify if you're facing any particular issue?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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