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"Can't sync 'parent.lock' (access denied)"? –_–

"Can't sync 'parent.lock' (access denied)"? –_–

Sarah Lasair Be
New member | Level 1

So two things just randomly happened.

1) Dropbox didn't start automatically when I booted up the computer. Then, when I finally noticed this,

2) I went and started it manually, and now there's some random file that can't sync. Seriously, what the heck is parent.lock and why can't it be synced?!

18 Replies 18

Re: "Can't sync 'parent.lock' (access denied)"? –_–

Claire G.10
New member | Level 1

Hi Sarah!

Access denied on a file means that Dropbox can't access that file (usually it's because another application is already using it) thus, Dropbox can't sync it.

In your case, the file is a .lock, it's a lock file. Someone or some application restricted the access to that file "Parent" and now Dropbox can't access it anymore.

To resume Dropbox syncing you'll have to unlock it: either manually or by closing the application locking it.

I hope this helps!

 

Re: "Can't sync 'parent.lock' (access denied)"? –_–

Sarah Lasair Be
New member | Level 1

I just figured out which programme put it there. It's Firefox Portable. I can't get rid of that. I'm gonna need it to, you know, browse the internet.

Re: "Can't sync 'parent.lock' (access denied)"? –_–

Sarah Lasair Be
New member | Level 1

Also, sorry for the rudeness in my original post above. I was stressed. I should have contained myself.

Re: "Can't sync 'parent.lock' (access denied)"? –_–

Claire G.10
New member | Level 1

Don't worry, I understand the stress.

Could you just try this:

Pause Dropbox, drag this file outside of the Dropbox folder and resume syncing.

Do you still have this error message?

Re: "Can't sync 'parent.lock' (access denied)"? –_–

Sarah Lasair Be
New member | Level 1

Oddly enough, it's not even showing up as an error message. It'll probably come back. Let's give it a bit.

Re: "Can't sync 'parent.lock' (access denied)"? –_–

Claire G.10
New member | Level 1

Happy to hear this seems to be fixed for now.

Did the error message disappear by itself or after you tried the workaround?

In any case, don't hesitate to reach back out if it comes back!

Re: "Can't sync 'parent.lock' (access denied)"? –_–

Sarah Lasair Be
New member | Level 1

Indeed. Thank you.

 

Yes, it's gone away. 

Re: "Can't sync 'parent.lock' (access denied)"? –_–

Sarah Lasair Be
New member | Level 1

The issue went away after I deleted Firefox Portable. 

However, now I'm using Mozilla Thunderbird Portable and it's happening again. 

Why does it keep happening only with Mozilla products?? And when is Dropbox going to fix this?! 

Needless to say, I do not like having my software choices be dictated by the mere whim of a Dropbox tech-support team.

Re: "Can't sync 'parent.lock' (access denied)"? –_–

Sarah Lasair Be
New member | Level 1

Is this an issue with Dropbox or a shortcoming of Mozilla? And why?

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Top contributors to this post

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    Sarah Lasair Be New member | Level 1
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    Richard E.3 Explorer | Level 3
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    Claire G.10 New member | Level 1
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