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"Couldn't start Dropbox" error after a Windows update.

New member | Level 2
New member | Level 2

Hi All,

Have started to get error's in start up. think this has appeared since latest Windows 10 update.  Any advice is much appreciaterd

I have copied the suggested info in promt box if this will help:

bn.BUILD_KEY: Dropbox
bn.VERSION: 78.4.119
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: 6c88bb11-37bc-4c9b-9408-65ac9b2dbd4f
pid: 10812
cwd: 'C:\\WINDOWS\\System32'
real_path='C:\\WINDOWS\\System32'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Paul\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Paul\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: 'C:\\Users\\Paul\\Dropbox'
real_path='C:\\Users\\Paul\\Dropbox'
not found
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Users\\Paul.000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
real_path='C:\\Users\\Paul.000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Users\\Paul.000\\AppData\\Roaming\\Dropbox\\bin\\78.4.119\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Users\\Paul.000\\AppData\\Roaming\\Dropbox\\bin\\78.4.119\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Paul.000\AppData\Local\Temp
TEMP: C:\Users\Paul.000\AppData\Local\Temp
tempdir: 'C:\\Users\\Paul.000\\AppData\\Local\\Temp'
real_path='C:\\Users\\Paul.000\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7212, in main_startup
File "dropbox\client\main.pyc", line 2987, in run
File "dropbox\client\main.pyc", line 1662, in startup_low
File "dropbox\client\main.pyc", line 1212, in safe_makedirs
File "dropbox\overrides.pyc", line 212, in makedirs
File "dropbox\overrides.pyc", line 225, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Paul\\AppData\\Local\\Dropbox'

1 Reply 1
Highlighted

Re: Couldn't start Dropbox error

Dropboxer
Dropboxer

Hello @Paul76

I greatly appreciate the full error log you offered here! 

Seems like the Dropbox folder is not traceble by the app after your OS update.

Let's start by checking if this issue could be related to the device limit of free Dropbox accounts. If you have a free account please make sure to have only 3 devices in total listed here.

If you have a paid account, or only 3 devices we can proceed with the next troubleshooting step, which would be an advanced reinstall.

No worries! This will cannot affect the files you have on the cloud. 

I really want to know how this goes and help you with anything else you might need, so keep me posted. 

Thanks!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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