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"Grant Access" on an Apple Mac.

"Grant Access" on an Apple Mac.

Johnnykick
New member | Level 2

Hi - hope someone can help me.

I have been a user of dropbox for years and find it very useful.

Installed and all good on my MacBook Air but when I try and open a file directly from finder on my MacBook I get:

 

Screenshot 2021-09-22 at 17.28.20.png

So I click "Grant Access" but then the file won't open and I get this error:

 

Screenshot 2021-09-22 at 17.28.29.png

 

Can anyone help or explain what I am doing wrong please?

1 Reply 1

Re: "Grant Access" on an Apple Mac.

Elixir
Super User

Hello @Johnnykick, from the sync icon next to your excel file, it could be that the file is not fully dowloaded. Can you please first right click, from smart sync menu make it local before opening? What happens to other excel files which has solid green sync icon?

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