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"No Photos Or Videos Found. You must save photos or videos to your library before uploading."

"No Photos Or Videos Found. You must save photos or videos to your library before uploading."

New member | Level 2

Dropbox has suddenly stopped uploading photos from iPad. "No Photos Or Videos Found. You must save photos or videos to your library before uploading."

What library? ipad camera has no library option.

 

1 Accepted Solution

Accepted Solutions

Re: "No Photos Or Videos Found. You must save photos or videos to your library before uploading

Dropboxer

Glad to hear that, @Javanne01!

 

If anything else comes up in the future, you know where to find us. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Re: "No Photos Or Videos Found. You must save photos or videos to your library before uploading."

Dropboxer

Hi @Javanne01, thanks for messaging the Community!

 

The library that the Dropbox mobile app is referring to should be the camera roll. If you take a new photo, does the app upload it to the site?

 

Could you attach a screenshot showing the settings you have for the camera upload feature?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: "No Photos Or Videos Found. You must save photos or videos to your library before uploading

New member | Level 2

I have no camera roll library in Photos. No idea where it went. Could the last update have gone wrong? Can Camera be reinstalled?

 

I added an album named "camera roll" there but Dropbox does not see it. Should I add such a folder to Dropbox?

 

The Camera Uploads setting in Dropbox is simply "On". How does one take a screenshot on an iPad?

Thank you for your help

Re: "No Photos Or Videos Found. You must save photos or videos to your library before uploading

Dropboxer

Hey @Javanne01, thanks for getting back to us. 

 

Out of curiosity, could you confirm the version of the iPad's OS and the Dropbox mobile app you have running? 

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: "No Photos Or Videos Found. You must save photos or videos to your library before uploading

New member | Level 2

iPad version 14.0

Dropbox...can't find that information...Wait! Behold! In settings! Dropbox-->Photos--->change Selected Photos to All Photos

 

...and suddenly everything starts working. Well, at least Dropbox can find the pictures, select and upload successfully. Still no automatic uploads, but hey. I'm satisfied.

 

Blessed if I know why it stopped working in the first place, or where Camera Roll went, but we've managed a workaround . Thanks!

 

 

Re: "No Photos Or Videos Found. You must save photos or videos to your library before uploading

Dropboxer

Glad to hear that, @Javanne01!

 

If anything else comes up in the future, you know where to find us. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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