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Re: Transfer 4K 60fps video from Mac to iPhone camera roll without compression

New member | Level 2
New member | Level 2

Fiona:

Thank you for your support. I am happy to answer your questions:

1) Yes, I made the file "available offline". Then, I went to my "Manage offline files" tab. I tried to download the 4K video (both in .mov and .mp4 format). I was given a message "Sorry, this type of video cannot be saved to this device."

2) I charged my phone beforehand so it was at pretty much full battery. I have 8GB of storage left on my phone.

I repeated the same test as before again. Namely, I saved the movie with 1080 resolution (instead of better 4K resolution) in iMovie. Then, I was able to immediately download the 1080 video from dropbox to my iPhone (taking about 0.1 seconds to do so, which makes me think my connection is okay).

I would be so grateful to hear other advice on how I can successfully download the same video from Dropbox, only now in the 4K format. Thank you again.

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Re: Transfer 4K 60fps video from Mac to iPhone camera roll without compression

Dropboxer
Dropboxer

Thanks for the additional information @cletuslapin . 

Seems like my colleague Jay has provided an explanation for what is going on in this discussion and so I merged your request here. 

I hope this is helpful. If you want me to open a ticket for you and forward it to our mobile team to get a more detailed explanation, I would be more than happy to. Let me know!

Thank you so much for the cooperation and for trying out my suggestions. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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