"Waiting to upload..."

[h_john4]

It's been happening for several weeks: I attempt to use the Dropbox app (v. 222.2.2, currently) on my Android phone (v. 9, kernel 4.9.112-15805288) to upload photos and it stays on "Waiting to upload...".

I have gone through all the solutions I've found on the forums (clearing cache, logging out and back in, uninstalling and reinstalling the app) but the problem persists.

Transferring data between my mobile device and the central server is one of the main uses for my account (and why I'm paying for the service, which I am thinking of discontinuing if the issues persist--don't get me started on how each update to the web-client makes it more confusing and unusable).

[Lusil]

Hey @h_john4, thanks for checking in with us. 

Have you tried connecting to a different WiFi network or through cellular data?

Give me a nudge whenever you have a moment to check this out. Cheers!

[h_john4]

Hi Lusil,

Thank you for the quick response! I apologize that I haven't been as speedy in mine.

On further investigation, it appears to only be an issue when using the cellular network (which, unfortunately, is where I tend to be when needing to upload pictures); when on WiFi the uploads do not hesitate and go through as expected.

[Lusil]

If you're using camera uploads to do this automatically, have you made sure to have your cellular data usage enabled?

If you're not using camera uploads or you've checked it already, have you contacted your service provided by any chance?