cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Get summer ready with Dropbox basic - travel documents, plans, progress reminders and more, right over here.

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Waiting to upload..."

"Waiting to upload..."

h_john4
Explorer | Level 3

It's been happening for several weeks: I attempt to use the Dropbox app (v. 222.2.2, currently) on my Android phone (v. 9, kernel 4.9.112-15805288) to upload photos and it stays on "Waiting to upload...".

 

I have gone through all the solutions I've found on the forums (clearing cache, logging out and back in, uninstalling and reinstalling the app) but the problem persists.

 

Transferring data between my mobile device and the central server is one of the main uses for my account (and why I'm paying for the service, which I am thinking of discontinuing if the issues persist--don't get me started on how each update to the web-client makes it more confusing and unusable).

7 Replies 7

Re: "Waiting to upload..."

Lusil
Dropboxer
Hey @h_john4, thanks for checking in with us. 

Have you tried connecting to a different WiFi network or through cellular data?

Give me a nudge whenever you have a moment to check this out. Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: "Waiting to upload..."

h_john4
Explorer | Level 3

Hi Lusil,

 

Thank you for the quick response! I apologize that I haven't been as speedy in mine.

 

On further investigation, it appears to only be an issue when using the cellular network (which, unfortunately, is where I tend to be when needing to upload pictures); when on WiFi the uploads do not hesitate and go through as expected.

Re: "Waiting to upload..."

Lusil
Dropboxer

If you're using camera uploads to do this automatically, have you made sure to have your cellular data usage enabled?

If you're not using camera uploads or you've checked it already, have you contacted your service provider by any chance?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: "Waiting to upload..."

h_john4
Explorer | Level 3
I have been manually uploading the photos through the Dropbox app itself, not using the automatic feature with the camera. Something interesting to note: I switched the view from "list" to "grid" and have not had the problem again.

Re: "Waiting to upload..."

Lusil
Dropboxer
Interesting finding, @h_john4

Could you make sure that your device and the mobile app are both up to date?

Also, were you able to get in touch with your service provider in the meantime?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: "Waiting to upload..."

h_john4
Explorer | Level 3

Thankfully that spam that just posted reminded me to respond.

 

The trouble seems to be when I am inside at work uploading over my mobile network, as my work building has a cellular repeater. The problem goes away when I go outside and my phone connects directly to a tower. Downloads are fine via the repeater, but uploads have a problem.

 

Anyway, I don't believe the fault lies in the app.

Re: "Waiting to upload..."

EricMo
Explorer | Level 4
Hello,

Wath the size of your file ?
It’s ok for a small and simple file pdf or text?

Eric
Poll
Which Dropbox Plan do you have?
Who's talking

Top contributors to this post

  • User avatar
    EricMo Explorer | Level 4
  • User avatar
    h_john4 Explorer | Level 3
  • User avatar
    Lusil Dropboxer
What do Dropbox user levels mean?
Need more support?