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".docx files are supported but something went wrong."

".docx files are supported but something went wrong."

username523
New member | Level 2

.

3 Replies 3

Re: ".docx files are supported but something went wrong."

Lusil
Dropboxer

Hey @username523, although I can't say if the file is infected or not, let's see what we can do. 

 

Could you try some initial troubleshooting steps, like switching browsers or using an incognito window?

 

Clearing the cache and making sure that you're not running any third party browser extensions or plugins might also do the trick.

 

Let me know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: ".docx files are supported but something went wrong."

Venus Se7en
New member | Level 2

I've switched browsers and devices and I still cannot preview my .docx file. I have not had this problem before today. 

Re: ".docx files are supported but something went wrong."

Walter
Dropboxer
If this persists on an incognito window and after clearing your browser's cache, could you send us a screenshot of the exact error you get @Venus Se7en?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Venus Se7en New member | Level 2
  • User avatar
    Lusil Dropboxer
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