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"your dropbox app is outdated" error message

New member | Level 2
New member | Level 2

Hi there!

I have updated the iPod touch to the latest version possible for this particular device (iOS 9.3.5). I have updated Dropbox in Apple Store, yet I am still prompted with the following error message: "your dropbox app is outdated." Does anyone know how I can rectify this issue? 

 

Also, I have tried to delete the Dropbox app on the device and for some strange reason I am unable to delete it to reinstall. I have given it a had reset and still I run into the same issues. Is there anyone that can help me? I would appreciate it ever so much. Thank you in advance for your time!

1 Accepted Solution

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Re: "your dropbox app is outdated" error message

Dropboxer
Dropboxer

Hey there @Help21, sorry to hear about this.

As your device isn't meeting our minimum requirements, you won't be able to update to (or run) our most recent version of the mobile app. Specifically, for iOS devices, you'll need to be on iOS (operating system) 10 or later. 

I hope this information clarifies matters to you and I'm always a post away should you have any more questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply 1
Highlighted

Re: "your dropbox app is outdated" error message

Dropboxer
Dropboxer

Hey there @Help21, sorry to hear about this.

As your device isn't meeting our minimum requirements, you won't be able to update to (or run) our most recent version of the mobile app. Specifically, for iOS devices, you'll need to be on iOS (operating system) 10 or later. 

I hope this information clarifies matters to you and I'm always a post away should you have any more questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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