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ransomware decryption

ransomware decryption

Fakeha
Explorer | Level 4

I have gotten all my dropbox data etc. ppt, word, pdf files effected by .paas type virus. I have no backup of my data. I am a phd student and have saved all my data in dropbox. Is there any possibility to remove this type of virus. Please please guide me in this issue.

1 Accepted Solution

Accepted Solutions

Re: ransomware decryption

Hannah
Dropboxer
Hey @Fakeha, thanks for reaching out to us!

What you'll need to do first and foremost, is to clean your infected computer from the virus, scan it with your antivirus etc. 

If you're not sure that the computer is clean, you can disconnect it from your Dropbox account by logging out of the Dropbox application.

As for restoring your files, can I reach out to you via email, to the address you have here on the Community, so we can look into it?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Re: ransomware decryption

Hannah
Dropboxer
Hey @Fakeha, thanks for reaching out to us!

What you'll need to do first and foremost, is to clean your infected computer from the virus, scan it with your antivirus etc. 

If you're not sure that the computer is clean, you can disconnect it from your Dropbox account by logging out of the Dropbox application.

As for restoring your files, can I reach out to you via email, to the address you have here on the Community, so we can look into it?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: ransomware decryption

Fakeha
Explorer | Level 4

Thanks @Hannah for your reply,
I'm in serious trouble because of this virus related issue.
Sure you can reach me through my email address. My email is [email address removed per the Dropbox Community Guidelines] I am very thankful to you for giving me some hope.

Re: ransomware decryption

Fakeha
Explorer | Level 4
Hi @Hannah Hope you are doing well.
I need my dropbox data recovered as soon as possible. If you have some time then help me please in solving my issue. Best whishes.

Re: ransomware decryption

Hannah
Dropboxer
I just reached out to you, so make sure to check your email!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: ransomware decryption

Fakeha
Explorer | Level 4
Yes I have received your email.
Thanks

Re: ransomware decryption

Fakeha
Explorer | Level 4
Problem solved. Thanks dropbox community. 👍

Re: ransomware decryption

Hannah
Dropboxer
That's perfect, I'm happy to hear that, Fakeha!

If you need anything else, make sure to give us a shout!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: ransomware decryption

Fakeha
Explorer | Level 4
Yeah sure. Thanks a lot Hannah for returning my dropbox to the previous state. For me it was possible to get all the data back but you made it possible. God bless you. Now my PhD work is going well.

Re: ransomware decryption

Hannah
Dropboxer
It's a pleasure to hear that all your work is back and I'm happy I had a little bit to do with it!

Enjoy the rest of your day, Fakeha!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Hannah Dropboxer
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    Fakeha Explorer | Level 4
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