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Re: recover an older version

recover an older version

ABELKASSEM
Helpful | Level 5
Hello,
I have Dropbox basic. All of my files are encrypted by ransomware. I want to recover an older version. how to do ?
thank you so much
1 Accepted Solution

Accepted Solutions

Re: recover an older version

Mark
Super User II

@ABELKASSEM  unless you are a paying customer you cannot contact support you need to do it manually yourself


 


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4 Replies 4

Re: recover an older version

Mark
Super User II

Hi @ABELKASSEM  

 

Have a look at https://help.dropbox.com/accounts-billing/security/ransomware-recovery


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: recover an older version

ABELKASSEM
Helpful | Level 5
HELLO MARK
I LOOKED AT THE SUGGESTED LINK, I HAVE ALL DONE BUT I WAS NOT ABLE TO CONTACT DROPBOX ASSISTACE TO TURN BACK THE TIME AND RESTORE A PREVIOUS NON-CORRMPORATED VERSION.
THANK YOU SO MUCH

Re: recover an older version

Mark
Super User II

@ABELKASSEM  unless you are a paying customer you cannot contact support you need to do it manually yourself


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: recover an older version

ABELKASSEM
Helpful | Level 5
Hi Mark,
I have Dropbox basic, I tried to contact Dropbox support manually, unfortunately for me I was not successful.
thank you so much
Need more support?