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recover deleted files within 30 days

recover deleted files within 30 days

Josanne de Graaf
New member | Level 2

I have a free account. Deleted documents in dropbox today. But those have also been removed from my PC with Mcafee. I read that you can restore files within 30 days. How do I do that? pretty panicked so any tips are welcome. Thanks in advance. greetings josanne

1 Accepted Solution

Accepted Solutions

Re: recover deleted files within 30 days

Mark
Super User II

Files that are permanently deleted are, unfortunately, not recoverable. 


 


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Re: recover deleted files within 30 days

Mark
Super User II

Hi @Josanne de Graaf 

Follow: https://help.dropbox.com/files-folders/restore-delete 


 


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Re: recover deleted files within 30 days

Josanne de Graaf
New member | Level 2

 

Hi Mark, it appears to have been permanently deleted, someone from service is now looking to see if it can be retrieved in another way. probably not.

Re: recover deleted files within 30 days

Mark
Super User II

Files that are permanently deleted are, unfortunately, not recoverable. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: recover deleted files within 30 days

lsuazo
New member | Level 2

Even if you upgrade your plan?

Re: recover deleted files within 30 days

Walter
Dropboxer

Hey @lsuazo, I'm afraid no, even if you upgrade your plan you won't be able to restore files that were deleted outside of your account's version history at the time of the deletion. 

Let us know if you have any other questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropboxer
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    lsuazo New member | Level 2
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    Mark Super User II
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    Josanne de Graaf New member | Level 2
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