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restore files

restore files

WCG-RRB
Explorer | Level 4

My files were deleted by ransomware into one folder. The folder includes the following file (444.exe) which I recon is part of the ransomware attack. The restore function does not allow me to select the files, I have to restore the complete folder. Will the above mentioned file cause any further necryption to my dropbox files and folders on restoration. I have closed dropbox on the infected pc, thus only working on the web dropbox. Please assist urgently

6 Replies 6

Re: restore files

Walter
Dropboxer
Hey @WCG-RRB; welcome to the Community and sorry to hear about this. 

Could you have a look at the relevant Help Center article and let me know if you have any follow up questions?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: restore files

WCG-RRB
Explorer | Level 4

Morning Walter,

I've logged out of dropbox and done all the required steps as per the Help Centre Article. However my problem is the following:

The hackers deleted all my files and folders together with what I suspect to be one the ransomware files.  Please refer to the pics attached.I cannot restore my files, file selecting them. If I restore the complete folder as per pic no 2 the ransom file would also be restored. I'm afraid to restore the 444.exe file as I do not know what the .exe file will do once it is restored. I cannot afford to loose my files and would appreciate all the help I can get.Deleted FilesDeleted Files
Content of deleted folderContent of deleted folder

 

 

Re: restore files

WCG-RRB
Explorer | Level 4

Hi Walter,

 

Please have a look at my questions yesterday. I really need to sort this urgently

 

Regards

 

Ronette

Re: restore files

Walter
Dropboxer
Thanks for keeping me in the loop on this one @WCG-RRB

May I reach out via the email address that's connected to your profile here on our Community to forward your case to our Restorations team?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: restore files

WCG-RRB
Explorer | Level 4

YES PLEASE!!

Re: restore files

Walter
Dropboxer
Sure thing @WCG-RRB; you've got :envelope: 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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