Somehow a folder was deleted today just by my touching the name in the dropbox app on my iPad. I need to restore restore it. I have tried to follow the restore instructions but “version history” doesn’t appear when I click on the checkbox next to the file. I have “Basic” Dropbox and no computer, only an iPad.
Hey there @bskarol,
If you deleted a folder or file, can you try restoring it by following the steps below?
If you're still having trouble with this even after these steps, please don't hesitate to get back to me.
Let me know how it goes!
Thanks for your response Lusil but the most recent dropbox app on my iPad IOS 11.2.6 has a magnifier and a chech box at the top of the leftside column. When I tap on the check box at the top check boxes open next to each file. When I check the box next to the file that holds the deleted folder it doesn’t show a “deleted files” option. All that happens when files is checked next to a file is a line at the bottom of the left sidebar opens that offers the following: “delete” “export” or “...”. When i tap on “...” a box opens to the right with options as follows: copy link, share, manage access, make available offline, add to starred, export, show in folder, rename, copy, move, delete.
Hi there @virtue, thanks for reaching out to us!
When you navigate to the Files tab on the Dropbox website, whether it's from a computer or a mobile, you should see the Deleted files tab.
In there, you should find the most recent deletions at the top, with older ones as you go down that list. You can also filter them to include only a specific date range.
Depending on your subscription, you can see files deleted up to 30 days (Basic and Plus) or 180 days (Professional and Business). You can find more info about this here.
Let me know if this helps!
Hi @Davidofff, thanks for nudging us on this thread.
You are right, currently there's no option to find the deleted files tab directly from the desktop app or the mobile app.
Thank you for taking the time to share your feedback with us though, it's greatly appreciated.
If you have any other questions, don't hesitate to give us another nudge. In the meantime, I hope you have a lovely day ahead!
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