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searching for items/keywords

New member | Level 2
New member | Level 2

Nov 19, 2019

I have the basic account.  I have tried numerous times to search a folder for specific words and have consistently been shown the no results found”, though the items are in several files in that folder. Only once was I rewarded with found items: When I used a word in the title of the file itself, that I was LOOKING at in the list as I typed.

What do I need to do to find items? Yes, I googled it, and even after following those directions a few times, nada...

 

3 Replies 3
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Re: searching for items/keywords

Dropboxer
Dropboxer

Hi @1brandy - welcome to our Community! 

Can you please check if you're seeing this issue upon searching your account's content through another browser

If you do, please provide some screenshots (preferably with some sample files for testing purposes) so I can have a visual too. 

Thanks!

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: searching for items/keywords

New member | Level 2
New member | Level 2

Hi @1brandy - welcome to our Community! 

Thanks, and thanks for your response.

Can you please check if you're seeing this issue upon searching your account's content through another browser

I will shut down google chrome and try firefox. It's the only other browser I have.

If you do, please provide some screenshots (preferably with some sample files for testing purposes) so I can have a visual too. 

I have NO idea of how to take screenshots. I just hope I can get back here...

Thanks!

Highlighted

Re: searching for items/keywords

Dropboxer
Dropboxer

Thanks for your swift reply @1brandy.

How did my suggestions work for you? Did you manage to resolve your concern in the end?

As per the screenshots I asked for, you can find an extensive guide on how to take one depending on your device's OS in the following page:

http://www.take-a-screenshot.org/ 

Keep me posted!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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