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share folder verify email address is incorrect

Helpful | Level 6

 I'm trying to invite someone at church to share DP folder. Problem is when she gets the invite, her return email to verify is wrong. I've resent, checked my spelling, etc. but no good.
I had her bring her laptop to church this morning and I deleted the invite and re-invited her on the churches system('owner' of the DP folder) and still no good.
When she tried to verify, the wrong email address popped up again but it allows you to change it. I tried but the system said that email has been taken.
I went into her DB settings and her sign-in email address in correct.
Got a vicious circle going on.
Thought about deleting DB on her system and reloading program but not sure that would even help. TNX much,

1 Accepted Solution

Accepted Solutions
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Re: share folder verify email address is incorrect

Helpful | Level 6

Looks like problem solved.

She reset her password and then things started acting ok. I haven't actually looked at her system but she says it's ok. Not sure why resetting a password would fix it but ---.

View solution in original post

5 Replies 5
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Re: share folder verify email address is incorrect

New member | Level 2
New member | Level 2

Probably DP have logs and system saw past registiration of your friend membership. 

Highlighted

Re: share folder verify email address is incorrect

Dropboxer
Dropboxer

Hello @lewiss - happy Monday!

I'm sorry for the late reply; are you still having issues with this?

If so, could you forward me a screenshot of the exact error you get so I can have a look too?

Thanks in advance!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: share folder verify email address is incorrect

Helpful | Level 6

Still have problem. I'm off to work but I'll ask my friend to copy and paste the screenshot off her system. tnx

Highlighted

Re: share folder verify email address is incorrect

Dropboxer
Dropboxer

Take your time @lewiss; just keep me posted and we'll take it from there.

Enjoy the rest of your day in the meantime 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: share folder verify email address is incorrect

Helpful | Level 6

Looks like problem solved.

She reset her password and then things started acting ok. I haven't actually looked at her system but she says it's ok. Not sure why resetting a password would fix it but ---.

View solution in original post

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