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shared files

shared files

tara-mrc-esq
Explorer | Level 3

I have a shared dropbox with my boss/employer. Suddenly she can't access any files that I'm saving through "finder" on Mac.  However she can access the files through web page.  Any suggestions? Is there a setting that may have been turned on/off?

 

5 Replies 5

Re: shared files

Lori
Dropboxer
Hi @tara-mrc-esq, welcome to our Community! 

Since the user is able to view the files on the website, that means they're not syncing on their Dropbox desktop application.

Can they check to make sure their app is running? 

It'd be helpful if they could give us the app's version, and syncing status

Keep me posted!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: shared files

tara-mrc-esq
Explorer | Level 3

Thank you for responding.  I will suggest she either reboots her computer or quit the app and run it again.  

Re: shared files

tara-mrc-esq
Explorer | Level 3

Thank you! Seems to be working ok now!

Re: shared files

Lori
Dropboxer
That's amazing news, @tara-mrc-esq

If you need me, I'll be one post away.

Enjoy the rest of your day, Tara.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: shared files

tara-mrc-esq
Explorer | Level 3

Thank you for your kindness! Have a great day as well!

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    tara-mrc-esq Explorer | Level 3
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    Lori Dropboxer
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