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shared folder wont load

shared folder wont load

New member | Level 2

I have a shared folder with a friend and he has been sending some 2 g files that worked fine. now the shared folder wont load the files from his end. ??

6 Replies 6

Re: shared folder wont load

Dropboxer

Hey @kjvideo, thanks for posting your question here. 

 

When you mention that the files aren't loading in the shared folder, are you referring to new content that you've added to it? 

 

If so, ask them to check how much space they have available on their account by going to the Plan tab

 

Let me know of any updates, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: shared folder wont load

New member | Level 2
Thanx
It’s a 4 g file and they have 2 g account, duh

Re: shared folder wont load

New member | Level 2
So maybe they could chop the 4g video file into 2g chunks and send?

Re: shared folder wont load

Dropboxer

If they don't need to edit the video and just preview it, you could send them a shared link to the video instead. 

 

That way, they don't have to add it to their account, it won't take up space, and they will still be able to open it. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: shared folder wont load

New member | Level 2
They are trying to get the video to me do I can edit it.

Re: shared folder wont load

Dropboxer

In that case, if you have enough space for the file, they could try uploading it to your account via a file request

 

Would that do the trick for you?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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