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storage is full before 2 GB

storage is full before 2 GB

rachelke
New member | Level 2

I cannot sync new files into my dropbox, since my dropbox "is out of space". however, im only using 1.3 GB of storage.

shouldn't I have 2 GB? weirdly enough, in the preferences it shows spces used as: 1.31 GB/ 1 KB (ha?)

additionally, my dropbox has only shared folders - and other members of the my group dont have any problems uploading new files.

2 Replies 2

Re: storage is full before 2 GB

Rich
Super User II

@rachelke wrote:

I cannot sync new files into my dropbox, since my dropbox "is out of space". however, im only using 1.3 GB of storage.


If Dropbox is saying you're out of space, then you're out of space. You can check the actual usage in your account on your Plan page. It will show you a breakdown of the regular, shared and available space in your account.

 


additionally, my dropbox has only shared folders - and other members of the my group dont have any problems uploading new files.

Remember that shared folders use space in your account as well. The other members likely have more available space in their account, so they're able to upload new files to the shares.

 

Re: storage is full before 2 GB

rachelke
New member | Level 2

ok, I looked it up further, as suggested: it seems that we are using a business account and its "trial ended". im not the admin, but it seems that I dont have personal account that is separate d from the business one. otherwise, why dont I have the full 2 GB storage?

 

and why does is show: Using 1.31 GB of 1 KB?

 

thanks

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  • User avatar
    rachelke New member | Level 2
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    Rich Super User II
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